Frequently Asked Questions
Everything you need to know about your Nestl home experience, from shipping to product care.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Does Nestl offer a sleep trial or return policy?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely happy with your bedding or home decor, you can return it for a full refund within 30 days of delivery.
How should I care for my Nestl linens to ensure they last?
We recommend machine washing in cold water with similar colors. Tumble dry on low heat and avoid using bleach or fabric softeners to maintain the integrity of the fibers.
Are your products hypoallergenic and safe for sensitive skin?
Many of our products, including our premium microfiber collections, are designed to be hypoallergenic and resistant to common allergens like dust mites and pet dander.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.